Monday, July 20, 2009

My love-hate relationship

PLDT has been my provider of choice for our internet connection. It is generally stable, fast and we barely have problems, and I love them for it. But when you encounter a problem. erratic connections or cut lines, then you are in for a long wait before any lineman/technician will come to you to fix whatever the problem is, you're early mornings will be filled with filing for the report until the time comes that they finally send someone over to help you with. Unlike their counterpart, the other biggest service provider Bayantel, you don't even have to wait 24 hours before a technician comes to you if you encounter any problem, they are even cheaper but the connection, well at least here in our place is as erratic as the weather. It gets disconnected often and sometimes it slows down.

PLDT is still my provider of choice mainly because of it's stable connection but I just hope that one day they will learn to be more after-sales friendly and that their customer service will improve to a much much more acceptable level

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